Privacy Policy

Introduction

Welcome to https://overland-4×4-repair-services-in-brownsville.rgv4x4shop.com! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users accessing our website, utilizing our applications, or interacting with our services. By visiting our platform, you consent to the terms outlined herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://overland-4×4-repair-services-in-brownsville.rgv4x4shop.com.
All associated mobile applications and software.
Services offered through our platform, both digital and physical.
Any interactive features on our websites, such as contact forms, comment sections, or surveys.

Please note that this policy does not extend to third-party services or platforms linked from our site. These entities have their own privacy practices, governed by their respective policies, and we encourage you to review them before engaging with these services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Account Creation and Use: When you create an account on our platform, we collect and store your account information, including username, email address, and password.
Transactions and Services: We process payment details when you make purchases or subscribe to our services, ensuring secure financial transactions.
Communication: If you choose to contact us via email, phone, or text message, we will use the provided data for the purpose of communication.
Website Interaction: Our analytics tools track user behavior on our sites to enhance usability and performance.
Social Media Integration: We may collect social media-related data when you interact with our content or share it through social media platforms.

Personal Data Collection

We gather various types of personal information, including:

Account Details: This includes your user name, email address, and password hash for secure login.
Payment Information: Credit card numbers, expiration dates, and billing addresses are encrypted and stored securely for processing transactions.
Financial Data: We may collect banking details or financial records to facilitate payments, but these are not stored on our servers.
Purchase History: Records of your orders, including products purchased, quantities, and order dates.
Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and advertising IDs, for analytics and personalized content.
Location Data: Information about your geographical location when you interact with our services, used to provide location-based services.
Feedback and Reviews: Your comments, suggestions, and reviews help us improve our services and are stored with your account data.
Social Media Profiles: When you choose to log in through social media accounts, we may access your public profile information.
Product Information: Data about products you view or purchase, including preferences and browsing history.

We collect this data using various methods: user input forms, order processes, analytics tools, cookies, and third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance your experience on our site. We use them for:

Strictly Necessary Functions: Ensuring basic functionalities of the website, such as login sessions.
Preference Cookies: Remembering user preferences and settings to personalize content.
Analytics Cookies: Tracking website usage statistics for performance optimization.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose of data collection is fulfilled, we implement secure deletion or anonymization processes to protect your privacy. Here’s a breakdown:

Account-related Data: Retained while your account is active and for a reasonable period after account closure (to comply with legal obligations).
Transaction Records: Stored for financial record-keeping and tax purposes, typically up to seven years.
Customer Support Interactions: Retained for customer service and improvement, usually for one to two years.
Analytics Data: Aggregated and anonymized data is retained for longer periods to understand user trends and preferences.

Security Measures

We take robust security measures to protect your personal information:

Employing encryption protocols for secure data transmission.
Utilizing secure third-party payment processors for transaction processing.
Regularly updating and patching our systems to address security vulnerabilities.
Restricting access to sensitive data on a need-to-know basis.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Correcting inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to legal exceptions.
Restriction: Limiting the use of your personal data under certain circumstances.
Data Portability: Receiving your personal data in a structured format for transfer to another controller.
Objection: Opposing the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising your data rights.

To exercise these rights, please contact our Data Privacy Team at privacy@overland-4×4-repair-services-in-brownsville.rgv4x4shop.com or through postal mail at:

[Overland 4×4 Repair Services Privacy Team, Address]

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for any updates.

Contact Information

For any inquiries, requests for data removal, or questions regarding this policy, please contact us:

Email: privacy@overland-4×4-repair-services-in-brownsville.rgv4x4shop.com
Postal Mail: Overland 4×4 Repair Services Privacy Team, [Address]

We appreciate your trust in us, and we are committed to maintaining the security and confidentiality of your personal data.